[2026-03-27][feat][general] Introduce `shouldMarkNewTicket` flag for explicit new ticket marking and refine unread message count logic.

👤 Author : Matoraaa
🌿 Branch : master
🔗 Commit : b86b5f3
📅 Date : 2026-03-27
📝 Note :
feat: Introduce shouldMarkNewTicket flag for explicit new ticket marking and refine unread message count logic.