[2026-05-12][refactor][general] overhaul AI escalation settings with human handoff, custom prompts, and improved recipient management

👤 Author : Matoraaa
🌿 Branch : main
🔗 Commit : 30d8e91
📅 Date : 2026-05-12
📝 Note :
refactor: overhaul AI escalation settings with human handoff, custom prompts, and improved recipient management